The Fire Barn Ltd online terms and conditions for use, these terms and conditions form the basis on which you can purchase goods via our website. Please read them carefully as they contain important information.

General terms and conditions

The contract

By ticking the terms & conditions checkbox you agree to our terms and conditions. Submitting the electronic order form or progressing through the checkout process you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

Neither submitting an order or finishing the checkout process signifies our acceptance of your order.

Once payment has been received, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.

Our acceptance of your order brings into existence a legally binding contract between us.

Ownership of rights

All rights, in this website are owned by or licensed to The Fire Barn Ltd.

Accuracy of content

Care has been taken in the preparation of the content of this website, to ensure that all prices quoted are correct at the time of publication and that all goods have been reasonably defined. If we find an error in the price of goods ordered, we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will regard the order as being cancelled. If you choose to cancel and have paid for the goods you will receive a full refund. All dimensions and weights etc. stated are approximates only.


All orders are subject to acceptance and availability. Upon placing your order, we will receive an estimated date of delivery from our supplier. Occasionally an order may take longer before it is in stock. We will advise you of expected dates as we receive notification. All delivery times are to be regarded as a guide only, they are not a guaranteed date, should there be further delays we shall advise you accordingly. We cannot be held responsible or liable for any consequential loss resulting in the delay of your good(s). Upon your order coming into stock we will notify you and arrange delivery,

Order tracking

If you wish to enquire about the progress of your order, please email or telephone 01772811722 for information.

Acknowledgement and acceptance of your order

We will notify you by e-mail to confirm receipt of your order. An acceptance of your order will take place on receipt of your payment.


The prices payable for goods ordered are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time.

Payment terms

We will charge your credit card for payment upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment information. If it is not possible to obtain full payment for the goods from your card then we can cancel the agreement. We require payment in full prior to the despatch of goods.

Delivery charges

Delivery charges vary according to the type of goods ordered.


Goods over a value of £100 are delivered for free.

Please note we can only accept online orders if your delivery address is in the United Kingdom, excluding the Scottish Isles, certain parts of Scotland, Northern Ireland, Isle of Wight, Isle of Man and Northern Ireland. If you live in any of these areas and would like to order then please email for a delivery quotation.

We will deliver your goods to the address you stipulate for delivery and it is important that this address is correct. If we are delivering to you via our standard service please be exact about where you would like the goods left if you are out when we arrive. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions unless this is caused by our negligence. We will aim to deliver the goods by the date quoted, but delivery times are not guaranteed.

If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Risk and ownership

Risk of damage or loss of the goods passes to you once they have been delivered, if you fail to take delivery at the agreed date and time, the time is when we attempted to deliver. You will become the owner of the goods when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Your cancellation rights & our returns policy

You may cancel your order within fourteen days of receipt of your goods not including made to measure and special-order goods.

If you have received the goods before you cancel your agreement, then you must ship back the goods to our address in the original packaging at your own cost and risk. If we feel necessary, we will appoint an appropriate courier depending upon the nature of the order. Returns must be in a resaleable condition and not damaged or used in any way. We reserve the right to withhold a portion of the refund if the goods need to be reduced for resale. Refunds will be credited back to your card within 30 days of your order.

Damaged or defective goods

You or a representative must be available to sign for your goods at which point you will have an opportunity to check for damage to your goods.

Any damage or items missing must be noted on the delivery note and we must be advised within 24 hours by emailing or calling us on 01772811722.

All the original packaging must be retained to enable us to make a claim against the courier. If you find that your goods are defective, we aim to repair where possible or provide you with a replacement either in full or in part as quickly as possible. Again, all original packaging must be kept for inspection and photographs will be required before we advise the appropriate course of action.

In accordance with your rights, should you choose to return your order we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. Your refund will be sent to you as soon as possible but in any case, within 30 days

For all unresolved disputes please click here to visit the Online Dispute Resolution (ODR) platform.


All goods sold by are warranted free from defects in material and workmanship. Goods come with a standard with a 12-month warranty. If we are notified in writing regarding a complaint from you in respect of goods found to be faulty, we shall be entitled at our option to repair or replace the defective goods or refund the purchase price.

Cancellation by us

We reserve the right to cancel your order if we have insufficient stock to deliver the goods you have ordered or we do not deliver to your area or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your agreement, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.


If you do not receive the goods ordered within the anticipated delivery time, we will not be liable or responsible by events outside our reasonable control (a ‘Force Majeure Event’).

Delivery dates are estimates and not exact we will make every effort to keep you updated in the progress of your order and you can contact us at any time for an update. If however an item becomes temporarily unavailable we will advise you and give you the option to cancel your order. Parties shall only be liable under this agreement for losses, which are a reasonably foreseeable consequence of the relevant breach of agreement.

You must comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy Policy

The type of personal information we collect

We currently collect and process the following information:

  • Name
  • Address
  • Email Address
  • Phone number

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

For the purchase and delivery of goods

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You can remove your consent at any time. You can do this by contacting us at

How we store your personal information

Your information is securely stored.

We keep your details for a period of one year. We will then dispose your information by securely

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at or 01772811722 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at or 01772811722

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website: